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BACKSTAGE: what's behind an excellent purchase experience

Milan is a hotbed of creativity with its prolific fashion, design and furniture industries. Cavallini1920 endorses the “Made in Italy” philosophy and takes part in trends and innovation, integrating all this value into its company fabric. We are constantly committed to serving our clients from the first contact through delivery and the after-sales service to ensure the highest level of care and service to clients, architects and architectural studios.

1. Welcoming

From the first contact through our website www.cavallini1920.com or a visit to one of our showrooms, any client, architect or interior designer will find availability, courtesy and enthusiasm. We are equally happy to help with specific requests for single products, full furnishing plans or interior design projects.

We consider our client's satisfaction as a primary aim that we intend to achieve through the various stages of the purchase experience. First, we listen, because exchanging of ideas and information is the proper way to begin a relationship. Then, that we identify your needs and lay the foundations for finding the right solutions and guiding you through the world of high-end Italian design and furnishings.

Behind an excellent buying experience Milan | Cavallini1920

2. Custom solutions

The logical analysis of your aesthetical and functional needs will allow us understand how to meet your needs and satisfy your wishes. We have the experience and insight to offer you customized solutions and projects, guaranteed also by our relationships with our partners, companies like Flexform, B&B Italia, Poliform, Valcucine and Rimadesio. We can also help you choose the materials and colors of your furniture, combing wood, fabrics, glass and metals.

Behind an excellent buying experience Milan | Cavallini1920

3. Full design and consulting service

We simultaneously fill the roles of retailer and designer, but we are also expert consultants through our ongoing collaborations with architects and architecture studios. We can listen to your requests and engage the help of our professionals or your architects to create complete custom projects, and offer full support during the whole process, which includes all aesthetical, technical, operational and logistic aspects. We can also supply the necessary assistance for installing new systems or modifying existing utilities.

No matter what the economic value of your project is, we recognize its importance and we can provide clear, accurate quotations in a short time.

Behind an excellent buying experience Milan | Cavallini1920

4. Constant attention wherever you are

Cavallini1920's services and products travel all over the world: we can serve you with the same expertise and attention, helping your purchase and your projects cross borders and providing support to you in any part of the world.

Choosing to work with Cavallini1920 for your purchases means having access to a preferential channel, which directly leads to the best of Italy's design products.

5. Logistics

We are located in a strategic geographical position, in northern Italy, in the heart of “Made in Italy” furniture production and near international harbors and airports. Our consolidated logistics systems allow us to guarantee complete, efficient service. We store your products in large proprietary warehouses until delivery time, which takes place with our own vehicles or through reliable, specialized couriers.

Behind an excellent buying experience Milan | Cavallini1920

6. Assembly and delivery: our preparation, at your home

Timely delivery, accurate installation, and perfect assembly: when our personnel comes into your homes to complete your furnishing project, they bring all the professionalism and technical specialization that set them apart. With perfect knowledge of each product, they are constantly updated on all assembly stages of your furniture, and can work quickly and in total safety to set up your project.

Behind an excellent buying experience Milan | Cavallini1920

7. After-sales service

Our contact with you does not finish with your purchase: we continue to be present through an after-sales service that offers unique support through the years for repairs, checking for additions to environments conceived by Cavallini1920 or for new projects.

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